Jaycat Designs

FAQs & Policies

Welcome! Jaycat Designs specializes in handmade home decor and accessories for cat lovers and so much more!

Custom are orders welcome! If you have an idea, just ask!


CUSTOM AND PERSONALIZED ORDERS

Many of my items can be personalized! If you'd like to personalize one of my items by adding a name or changing a color, please message me before purchasing. There is generally a $4 fee for personalization, but that is determined on a case-by-case basis.

I love doing custom orders! There is generally a $10 design fee for any custom design work, but again, that is determined on a case-by-case basis. I retain the rights to photograph the final products for promotional purposes and reuse the designs in this or any of my other shops unless otherwise discussed and agreed upon.

I will protect any private information, but first names or other non-identifying details may be used in promotional photos on my website or social media sites.

 

For questions about returns or refunds, please see my Return Policy below. For any other questions or concerns not answered below, please contact me!

PAYMENTS & CANCELLATIONS

Payment must be completed at time of sale, including for custom orders. Cancellations must be requested within 24 hours of purchase as processing on most orders begins within 48 hours. After 24 hours, canceled orders may be subject to a restocking or materials fee, especially in the case of custom orders. 

PROCESSING & SHIPPING TIMES

SHIPPING WITHIN THE US

INTERNATIONAL SHIPPING

Lost or Damaged Items

MISCELLANEOUS

Return Policy

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